Thread: Just called support

They only have 2 or 3 people answering the phone - that is the problem. We are BEGGING Bryan to fix the problem and employ more people.

Originally Posted by pandora

I was able to get into my account last Sunday 25th but now I cannot - 30th. Says username password not found. When I tried to get a new password it said the information didn't match. I hope it is just an IT problem :shock: an not something more serious :shock:

Tried to send a ticket but although it says I have 1 ticket there is no number :roll: and I cannot see my ticket.

Also tried calling many times - no luck. I have been in over a year and this is the first problem I have had so guess I should count myself lucky??? :roll:

Shell, not everyone knows about these problems (I only just joined this forum today) and it is different when YOU are the one who has the problem.

Do you?

Cheers

Originally Posted by pandora

Shell, not everyone knows about these problems (I only just joined this forum today) and it is different when YOU are the one who has the problem.

Do you?

Cheers

I have the same problem with my PicPay account, so yes, I know how it feels.........


And everyone who has joined this forum knows about these problems. At least after reading a few posts they do.... :D

Pandora wrote

I was able to get into my account last Sunday 25th but now I cannot - 30th. Says username password not found. When I tried to get a new password it said the information didn't match. I hope it is just an IT problem an not something more serious

Tried to send a ticket but although it says I have 1 ticket there is no number and I cannot see my ticket.

Hi pandora

I had the exact same problem :( I was able to get into my account and then I kept getting the username and pasword error message. I've sent tickets and have been ringing for the past few days. Today I decided to reset my pin because someone had posted about doing this and then being able to log into their account. And guess what :?: I can log into my account again :!: :) :D :o . Give it a try.

Originally Posted by Savannah

I had the exact same problem :( I was able to get into my account and then I kept getting the username and pasword error message. I've sent tickets and have been ringing for the past few days. Today I decided to reset my pin because someone had posted about doing this and then being able to log into their account. And guess what :?: I can log into my account again :!: :) :D :o . Give it a try.

THANKYOU SO MUCH :lol: IT WORKED and I can now get into my account. :lol:
Some people are so helpful :D

The only thing of concern was the ticket. I checked it today and the ticket displayed was not mine. It was someone elses?? :roll: I wonder who has got mine!

Hi pandora,
The ticket system has not been fixed yet. I've opened about 6 tickets, but I'm seeing only 2 of mine and the rest of them are from other members.

Unlike your case, reset pin/reset password options didn't work for me. So I called the support. After several tries, I've received a new pin/pass from the support. :D

hmm

I kept recieving error:
"Login failed. Username/password not found."

I have a special character in my password.

After a week and a half , and over 500 calls, I finally got through to pips.

I recieved a new password.

Login with new password and:

"Login failed. Username/password not found".

nice

Originally Posted by ultrA_Cowboy

hmm

I kept recieving error:
"Login failed. Username/password not found."

I have a special character in my password.

After a week and a half , and over 500 calls, I finally got through to pips.

I recieved a new password.

Login with new password and:

"Login failed. Username/password not found".

nice

FYI the new system not support the special character, only accept alpha and numeric only.

Once you receive your new login info.. please login after 3-4 hour. That's what PIPS support told me and my fren....

Just be patient and try again. PIPS still there....

Adios

Were you able to login after 3-4 hours?

Originally Posted by ultrA_Cowboy

hmm
I recieved a new password.

Login with new password and:

"Login failed. Username/password not found".

nice

Did you try getting a new PIN which worked for me when it said username/password not found?

Good Luck!
:D