Thread: Just called support

hi guys,


Since i have gotten the 'username not found' error message, i just called support.
The lady told me that they r still implementing the database of all members, some are in already, so they can log in. Others not yet, so they obviously cant.

She advised me to nicely to wait till tommorow, they r working hard in the IT departament and should be done by then.


hope that was of some help.


necromancer 8)

Thanks, I had speculated already that that was the cause :D

:D your welcome sailingdom :D

It also means that if you have signs in your password, you'll have to call PIPS to have your pw changed.

Hi jetpilot,
You are correct. Those who have spl.chars in their passwords can call the support to get a temporary password.

Fact is Pauly, people have gotten through to support and they have received a new password. Just because you have been unlucky this far doesn't mean that it's impossible to get in touch with support............

I know you are frustrated, but don't keep repeating it all the time.

I was able to get into my account last Sunday 25th but now I cannot - 30th. Says username password not found. When I tried to get a new password it said the information didn't match. I hope it is just an IT problem :shock: an not something more serious :shock:

Tried to send a ticket but although it says I have 1 ticket there is no number :roll: and I cannot see my ticket.

Also tried calling many times - no luck. I have been in over a year and this is the first problem I have had so guess I should count myself lucky??? :roll:

Hi Pauly,

I sure know what you mean :D Have tried for two hours solid - on Skype - no luck yet!

It made me feel better when I was not the only one with username/password problems. I had though someone must have gotten into my account. :shock:

Yes, Pauly ! It would... People know about these problems now....

Try to restrain yourself...........

Originally Posted by pandora

Hi Pauly,

I sure know what you mean :D Have tried for two hours solid - on Skype - no luck yet!

It made me feel better when I was not the only one with username/password problems. I had though someone must have gotten into my account. :shock:

Pandora

People have been trying for days on end without succeeding. Then suddenly the third day they were lucky........... :)