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Company Overview
Jim McCann, founder and CEO of 1-800-FLOWERS.COM, INC., opened his first retail store in 1976 and successfully built his own chain of 14 flower shops in the New York metropolitan area. In 1986, he acquired the 1-800-FLOWERS phone number and continued to grow his business under the 1-800-FLOWERS® name. His immediate focus was to create a reliable ***** name built on trust, and over the next few years he achieved this through his understanding of his customer base and market. The next logical step was expansion, and McCann successfully expanded his business into other retail access channels-going online in 1992 and opening a web site in 1995. Today, 1-800-FLOWERS.COM® has a well-known web site (Flowers, Roses, Plants, Gift Basket Delivery - 1-800-FLOWERS.COM - Your Florist of Choice), and maintains strategic online relationships with a number of online services, including America Online, Microsoft Network (MSN), and Yahoo!.

For more than 30 years, 1-800-FLOWERS.COM Inc. – “Your Florist of Choice®” – has been providing customers around the world with the freshest flowers and finest selection of plants, gift baskets, gourmet foods, confections and plush stuffed animals perfect for every occasion. 1-800-FLOWERS.COM® offers the best of both worlds: exquisite, florist-designed arrangements individually created by some of the world’s top floral artists and hand-delivered the same day, and spectacular flowers shipped overnight “Fresh From Our Growerssm.” Customers can “call, click or come in” to shop 1-800-FLOWERS.COM twenty four hours a day, 7 days a week at 1-800-356-9377 or Flowers, Roses, Plants, Gift Basket Delivery - 1-800-FLOWERS.COM - Your Florist of Choice. Sales and Service Specialists are available 24/7, and fast and reliable delivery is offered same day, any day. As always, 100 percent satisfaction and freshness are guaranteed. The 1-800-FLOWERS.COM collection of *****s also includes home decor and children’s gifts from Plow & Hearth® (1-800-627-1712 or Plow & Hearth - Products for Home and Garden), Problem Solvers® (Problem Solvers - Practical Solutions for Everyday Living), Wind & Weather® (Wind and Weather - Weather, Home, and Garden Products since 1976), Madison Placesm (Plow & Hearth - Products for Home and Garden), HearthSong® (HearthSong - Toys you'll feel good about giving) and Magic Cabin® (www.magiccabin.com); gourmet gifts including popcorn and specialty treats from The Popcorn Factory® (1-800-541-2676 or www.thepopcornfactory.com); exceptional cookies and baked gifts from Cheryl&Co.® (1-800-443-8124 or www.cherylandco.com); premium chocolates and confections from Fannie May Confections *****s (Fannie May Candies - Gourmet Chocolate Candy and www.harrylondon.com); gourmet foods from GreatFood.com® (www.greatfood.com); wine gifts from Ambrosia.com (www.ambrosia.com); gift baskets from 1-800-BASKETS.COM® (Gift Baskets at 1-800-Baskets.Com) and the BloomNet® international floral wire service which provides quality products and diverse services to a select network of florists. 1-800-FLOWERS.COM, Inc. stock is traded on the NASDAQ market under ticker symbol FLWS.
The company founder and CEO is Jim McCann. Chris McCann serves as President. To learn more about the Company's key officers, please visit the Investor Relations section of our web site. You can also find more information about the Company by visiting the Press Room online.
Access Channels
Interactive
Customers can purchase 1-800-FLOWERS.COM products online via the company's web site, Flowers, Roses, Plants, Gift Basket Delivery - 1-800-FLOWERS.COM - Your Florist of Choice, as well as through strategic online relationships with such leading Internet service providers as America Online, MSN.COM, and Yahoo!, among others. 1-800-FLOWERS.COM has been involved in e-commerce since 1992.
With a dedicated account staff managing thousands of affiliate relationships, the 1-800-FLOWERS.COM Affiliate Program has become one of the most recognized programs in the industry. 1-800-FLOWERS.COM was named one of Linkshare's premium partners.
Service Centers (Telephone)
Customers can reach the Company by calling 1-800-FLOWERS (1-800-356-9377) 24 hours a day, seven days a week.
Fulfillment
The Company's hybrid fulfillment system includes our BloomNet® network of approximately 9,000 florists around the country (including approximately 15 company-owned stores and approximately 85 franchised stores), as well as our own distribution and warehouse facilities. Our BloomNet® partners are selected because of their commitment to quality and service, characteristics that are regularly monitored by the Company as part of our overall emphasis on customer service. The fulfillment system also includes our third-party vendor direct program, which allows easy and efficient delivery of non-floral gifts.
To find a 1-800-FLOWERS.COM® company-owned or franchised store, please use our online Store Locator. To learn more about franchise opportunities, please visit our Franchise area.
The 1-800-FLOWERS.COM Satisfaction Guarantee
At 1-800-FLOWERS.COM, we help our customers express themselves and connect with the important people in their lives by providing exceptional quality, value and customer service. If there's something we've done and you're not completely satisfied with your order, we'll redeliver, refund, credit or offer a comparable exchange if the original product is not available.
Company Info and Locations

1-800-FLOWERS.COM is headquartered in Carle Place (Long Island), New York. You can reach our corporate headquarters by mail or phone:

One Old Country Road
Suite 500
Carle Place, NY 11514
(516) 237-6000

Retail stores are located in major markets, including New York, Los Angeles, Chicago, San Francisco, San Diego, San Antonio, Phoenix, and Arlington. Find a 1-800-FLOWERS.COM Florist by using our online Store Locator.

The company maintains Service Centers in Alamagordo (NM), Ardmore (OK), Westerville (OH), Madison (VA), and Carle Place (NY).

Investor Overview

Entrepreneur.com Interview with Jim McCann
Corporate Profile

With one of the most recognized *****s in gift retailing, 1-800-FLOWERS.COM® provides a broad range of thoughtful gift products including flowers, plants, gourmet foods, candies, gift baskets and other unique gifts to customers around the world via: the Internet at (Flowers, Roses, Plants, Gift Basket Delivery - 1-800-FLOWERS.COM - Your Florist of Choice) ; by calling 1-800-FLOWERS® (1-800-356-9377) 24 hours a day; or by visiting one of its Company- operated or franchised sto... More >>

For more information, visit
Flowers, Roses, Plants, Gift Basket Delivery - 1-800-FLOWERS.COM - Your Florist of Choice
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