Here are 7 things we donít do in exchange business

WE DONíT DELAY CUSTOMERS - 1
When a customer places a ďbuyĒ or ďsellĒ order, we process it quickly. Customers are even surprised that some orders are processed at ďthe speed of light.Ē However, there are a few exceptions, like when the manager isnít on seat (which can delay a transaction for a few hours), or when a cash transfer fails, which could take a few days to resolve (a rare occurrence). Customers like us for our Instant cash transfer policy. Those whoíve used other popular exchangers who usually delay payment till the following day, and then used us, knows the difference.

WE DONíT ALLOW NETELLER WITHDRAWL FROM UNVERIFIED CUSTOMERS - 2
No-one may sell Neteller to us without getting verified by us. However, you donít need verification to fund Neteller. To sell or buy Perfect Money, Payeer and Epay, you donít need to register, not to mention getting verified. However, registration would allow us to server you better and faster.

WE DONíT TAKE OUR CUSTOMERS FOR GRANTED - 3
Thatís why we try to process their orders as quickly as we can. Thatís why we give competitive rates for our customers to make money while selling and save money while buying. Thatís why we reward them with cash gifts, recharge cards, etc. Thatís why weíre not too proud to apologize whenever thereís a slight delay in a transaction.

WE DONíT LET A TRANSACTION HAPPEN WITHOUT UPDATING OUR CUSTOMERS - 4
When we fund your e-wallet, we let you know by IM/SMS and email. When we transfer cash to your bank account, we let you know by IM/SMS and email. This is in sharp contrast with some exchangers who simply do transactions, hoping that youíll get an alert or youíll check your e-wallet. We think that, itís important to let a customer know that a transaction has been done in their behalf Ė whether theyíre aware or not.

WE DONíT HOLD CUSTOMERS FUNDS ILLEGALLY - 5
When you send us cash and we canít process your order, we transfer the cash back to you, after asking for your bank account details. If you send e-currency to us and we canít pay you, we forwards it back to you. We just donít hold you funds for days, with the hope of getting money to pay or getting e-currency to fund. If weíre not buying or selling, we let you know. If Neteller is transferred to us with an account thatís not verified by us, we forward the Neteller to the sender, while attaching a note explaining why we do that.

WE DONíT IGNORE CALLS AND MESSAGES FROM CUSTOMERS - 6
We call you back when we see your missed calls. We reply the IMs you send to us when weíre offline. Even we donít ignore common SMS from customers. This is unlike big exchangers who wonít pick your calls and will never call you back or never reply to your IMs.

WE DONíT KEEP OUR CUSTOMERS IN DEARKNESS - 7
Thatís why we do email marketingÖ To let our customers get aware of current news, promos, events, etc. happening. As our customers list grows, weíll turn to professional email marketing service providers.


Perfect Money/Payeer/Epay/Neteller: www.ituglobalfx.com.ng