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hi guys,
Since i have gotten the 'username not found' error message, i just called support.
The lady told me that they r still implementing the database of all members, some are in already, so they can log in. Others not yet, so they obviously cant.
She advised me to nicely to wait till tommorow, they r working hard in the IT departament and should be done by then.
hope that was of some help.
necromancer 8)
Thanks, I had speculated already that that was the cause :D
:D your welcome sailingdom :D
It also means that if you have signs in your password, you'll have to call PIPS to have your pw changed.
Hi jetpilot,
You are correct. Those who have spl.chars in their passwords can call the support to get a temporary password.
Fact is Pauly, people have gotten through to support and they have received a new password. Just because you have been unlucky this far doesn't mean that it's impossible to get in touch with support............
I know you are frustrated, but don't keep repeating it all the time.
I was able to get into my account last Sunday 25th but now I cannot - 30th. Says username password not found. When I tried to get a new password it said the information didn't match. I hope it is just an IT problem :shock: an not something more serious :shock:
Tried to send a ticket but although it says I have 1 ticket there is no number :roll: and I cannot see my ticket.
Also tried calling many times - no luck. I have been in over a year and this is the first problem I have had so guess I should count myself lucky??? :roll:
Hi Pauly,
I sure know what you mean :D Have tried for two hours solid - on Skype - no luck yet!
It made me feel better when I was not the only one with username/password problems. I had though someone must have gotten into my account. :shock:
Yes, Pauly ! It would... People know about these problems now....
Try to restrain yourself...........
:wink:
Quote:
Originally Posted by pandora
Pandora
People have been trying for days on end without succeeding. Then suddenly the third day they were lucky........... :)
They only have 2 or 3 people answering the phone - that is the problem. We are BEGGING Bryan to fix the problem and employ more people.
Quote:
Originally Posted by pandora
Shell, not everyone knows about these problems (I only just joined this forum today) and it is different when YOU are the one who has the problem.
Do you?
Cheers
I have the same problem with my PicPay account, so yes, I know how it feels......... :wink:Quote:
Originally Posted by pandora
And everyone who has joined this forum knows about these problems. At least after reading a few posts they do.... :D
Pandora wrote
Hi pandoraQuote:
I was able to get into my account last Sunday 25th but now I cannot - 30th. Says username password not found. When I tried to get a new password it said the information didn't match. I hope it is just an IT problem an not something more serious
Tried to send a ticket but although it says I have 1 ticket there is no number and I cannot see my ticket.
I had the exact same problem :( I was able to get into my account and then I kept getting the username and pasword error message. I've sent tickets and have been ringing for the past few days. Today I decided to reset my pin because someone had posted about doing this and then being able to log into their account. And guess what :?: I can log into my account again :!: :) :D :o . Give it a try.
THANKYOU SO MUCH :lol: IT WORKED and I can now get into my account. :lol:Quote:
Originally Posted by Savannah
Some people are so helpful :D
The only thing of concern was the ticket. I checked it today and the ticket displayed was not mine. It was someone elses?? :roll: I wonder who has got mine!
Hi pandora,
The ticket system has not been fixed yet. I've opened about 6 tickets, but I'm seeing only 2 of mine and the rest of them are from other members.
Unlike your case, reset pin/reset password options didn't work for me. So I called the support. After several tries, I've received a new pin/pass from the support. :D
hmm
I kept recieving error:
"Login failed. Username/password not found."
I have a special character in my password.
After a week and a half , and over 500 calls, I finally got through to pips.
I recieved a new password.
Login with new password and:
"Login failed. Username/password not found".
nice
FYI the new system not support the special character, only accept alpha and numeric only.Quote:
Originally Posted by ultrA_Cowboy
Once you receive your new login info.. please login after 3-4 hour. That's what PIPS support told me and my fren....
Just be patient and try again. PIPS still there....
Adios
Were you able to login after 3-4 hours?
Did you try getting a new PIN which worked for me when it said username/password not found?Quote:
Originally Posted by ultrA_Cowboy
Good Luck!
:D
I havent been able to login at all yet with the new web layout, therfore I have not been able to answer secret question in order to obtain new PIN
Guys, since they r NOT emailing anything, there is just no way around calling. Just call em, pick a good time, when america sleeps, and get familiar with the redial button.
Took me days of patience, but finally got it :D
Keep the strenght! :D
greez
Necro
Try to call them.
It is dificult but also is the best way.
Regards