Does anyone have problems with the login?

Hello.
I have not been able to log into my PIPS site since saturday, until then, everything was fine. I just get a message:
Login failed. Username/password not found.

Please tell me it`s just an update going on.
:(
rgds
Cello

Are you 100% sure that your pin number is correct? And have you tried to reset your pin?

Got in earlier no problems, might have to reset your pin number.

Mines fine too, I had a problem once before and spoke to a very helpful and pleasent young lady on the phone, answered after 3 rings, no recorded message or dodgy music from the 80's! :wink:

I have tried to reset the pin, but I only get the same message:-(

Looks like a call to support then, less the dodgy 80s music!! :wink:

The line is busy, I am very worried :oops: and the ticket system is not working

Why worry? ROL's been paid, everythng is fine. Even better when update comes in. :wink: :wink: :wink:

Cello, chill, take a long look in the mirror and tell yourself everything is going to be just fine and have a good day, let the Universe do the rest

ok, I could not come trough the phone, but I sent them a fax....hope it`s working :)
But it is strange, both me and my wife....

cello,

I'd try and send a ticket or keep trying to phone, best time to call them seems to be between 8 and 9 in the morning their time. 8)

Thanks.
I`ll let you know when it`s ok :)

Sorry I know its simple but make sure your login details are case sensitive ....

Please DO NOT SEND TICKETS. The ticket system isn't working. The only thing you will achieve by sending a ticket is showing other people your log in details.

If you cant login to your account. Call pips Support at:

+6068500876
+6068500473
+6068500462


BB

YES!!
I can access now :D :D :D
No answere on the phone, but my fax did work out.

Thanks for a great forum :D :D :D :D

Best regards
Cello

Pleased for you. :D

Congrats Cello :lol:

Cello,
I am having the same problem, got in fine on Sunday and I haven't tried since until now. I get the same message popping up and I KNOW my username and password are correct (Roboform). I suppose I'll try resetting the PIN.

What was done to resolve this issue in your case Cello?

Update: Nevermind, I resetted my PIN and everything works fine now...it's strange, I've never had a problem like this.