I think that the P*cP*y Support has been taken down...at least in my browser it is not there. I am having problems logging into my P*cP*y account. Can someone pm me an email address to P*cP*y Support. Thanks
Printable View
I think that the P*cP*y Support has been taken down...at least in my browser it is not there. I am having problems logging into my P*cP*y account. Can someone pm me an email address to P*cP*y Support. Thanks
https://www.picpay.com/
Its nothing wrong there.. :)
Call Direct
- (Tel) +606-850 1067
- (Tel) +606-850 1327
- (Tel) +606-850 1207
- (Fax) +606-798 1114
- (Fax) +606-798 1113
The problem is probably with my pin#...but is there any way to email. Calling is very difficult because of the time difference.
Never getting respons on my e-mails to pickpay. So the best thing 2 do is to call them or use the ticket systen (but sins u cant login u cant do that)
Dont find the E-mail adress now..sorry
I have called several times throughout day and night.Quote:
Originally Posted by jmiller580
10 am, 12 pm, 3 pm, 6 pm, 8 pm, 11 pm, 2 am, 3 am.
I have always gotten a live person. There seems to always be someone answering phones no matter what time it is.
Now, I didn't say I got through on the first try. Just seems like there is someone there 24/7 now to answer calls.
What exactly is your login problem? Most seem to be solved by using the new pin generation feature on the main page.Quote:
Originally Posted by Money Duck
Ant
jmmiller580 - there's always a way around this problem.
First you can call support and have your pin reset.
The second is to use the ticket system. Since it requires you to login to open a ticket, you can get a friend to open a ticket and request the pin for your account be reset for you. Or you can open a new account, login to the system on your new account and open a ticket and give them the particulars about the account you need to have the pin reset on. Once your original account is cleared, login and open another ticket and request them to cancel the second account you opened.
I have done this and it works just fine as long as you explain what you are doing and be courteous about it.
This may not be the preferred way of doing things, but it gets results when you don't have a friend who will open a ticket to help you get your account troubles resolved.
Regards,
retred
Thanks to all for your help. I will try the various methods. This is why I miss the forum.
:D
Hi, there are communication problems and it is annoying. I have sents a number of Tickets, I have sent them a number of faxes, I have rung all the numbers over a period and NO answers. You all may do better than me but I guess there are heaps out there with the same problem????
:x
Hello all.
I must say it is nice to find this place where we can all again communicate. I was feeling a bit lost with the other forums gone. I am very grateful to all those who make this possible.
I am UNABLE to login to my P*cP*y account for about 1 month now. I believe the issue is a new pin as my browser crashed, after my last login, before I was shown my new pin.
Ant this one is for you.
WHERE is the new pin generation feature???
I can recover my password, but NOT the pin; as of my last try a little over 5 minutes ago.Quote:
What exactly is your login problem? Most seem to be solved by using the new pin generation feature on the main page.
To recover the Security PIN, the password recovery page advises to contact customer service.
Out of respect; I have not been too insistent with P*cP*y support, because I assumed they were very busy with all the recent developments. But I would love to get back to where I can login again.
Ant, you will definitely 'be my hero' if you can show me where I have missed the new pin generation feature.
Many thanks,
Stephan_HD
if you need a PIN send email to [email protected]
with your picpay ID
Ps. I think This email should be sticky
For your own good, don't rely too much on the ticket system, people:there are problems with it and as far as I know these aren't solved yet. There are better options discussed here in the forum (I'm sorry I've no time summarising them... might be a nice mod's job :)).
If you still want to try: you should be able to register at the ticket system's site without having to enter into the P*P* or pp site first and with a login that is not linked with those ones either. I don't know how support can make the appropriate link between your question and the right account (I guess you have to provide the proper details). So it seems anyone can register and post tickets, no matter if you have access to your account(s) or not. (But please correct me if I'm wrong.)
Ditto! Several weeks ago I went through all the hoops. BrightStar's solution was what finally worked for me. And friends. Always within hours!Quote:
Originally Posted by BrightStar
jog
Hi,
[email protected]
did not work for me today.
If anyone has a new
PicPay e-mail, please
post.
Thank you,
Mary Knight
USA
Hi redmazda
What do you mean the E-mail address didn't work for you?
You mean you didn't receive an answer or the mail came back? Or what? :?
Hi,
best way is FAX !
i send one, after 1,5 hours problem was resolvet.
greats
waldi
Hi Shell,
The e-mail was returned by the
MAILER-DAEMON yesterday and
today.
I have also sent several
FAX, which were returned because
there was "no answer".
Mary
Hi again Redmazda/Mary
Thank you for answering me :D
I think this is a little odd. I will look into it and return..... :)
Checking:
Well, now I have received an answer from the e-mail address you were having problems with, Mary. I got my new PicPay-pin and could log in and saw that my third merchant order has changed status to shipped. :)
This is actually the first time an e-mail sent pin has worked for me. Earlier I always got a pin which didn't work, resulting in me having to call a friendly support lady......... :D
Are you sure you have written the e-mail address correctly?
Try again; maybe they were having a spot of trouble with a full mailbox or something.