Shame on GTBank! Their email support staff are useless

An honorarium was sent from UK to me, using an effective third party payment platform.

Unknown to me, the third party payment platform works in a way that, your benefactor pays in Sterling, but you get Naira cash.

A domiciliary account cannot receive Naira cash and a Naira cash cannot receive a foreign currency.

It was a mistake that I sent my GBP domiciliary account number, to the benefactor, who used the third party payment platform to send GBP = Naira cash to me.

The dom account can’t receive Naira, and so, the cash got hanged. The real solution is that, the money would go back to the third party payment platform, who would send it back to my benefactor, and the benefactor could then re-send the money or use another means to send it.

But before this could happen, I contacted GTBank to report the problem. Perhaps they could locate the money or reject the transaction so that it could go back to the source.

I called their online customer support, who gave me email addresses to send the complaint to. My account manager also did the same.

I used a secure email in my Internet banking portal and also sent several email messages to several GTBank official email addresses, plus their personnel.

What did I get? I got message receipt acknowledgement in most cases, but that was all and a (fake) promise that a feedback would soon be given.

No-one replied to my messages since then. No feedback. No results. No communications.

No nothing. Were they able to locate the money? Did they see anything? Was the transaction rejected? No response.

If they didn’t see anything, I was expecting them to reply and say that they didn’t see anything.

The third party payment system and the benefactor solved the issue. GTBank showcased the uselessness of the support staff behind their official emails.

That third party platform has more customers/users than GTBank, yet their customer email customer support are very effective, despite the fact that they’re not in my country.

Shame on GTBbank, with the useless people behind their emails.

Sending emails to GTBank is a waste of time!


Perfect Money/Payeer/Epay/Neteller/Skrill: www.ituglobalfx.com.ng