Screenshot #1:
http://img98.imageshack.us/img98/3902/alertpayoz7.jpg
Quote:
Originally Posted by MAIL #1:Hello Predrag,
Thank you for writing in to AlertPay Customer Support with your concerns.
My name is Jay and I will be happy to assist you further.
Money is safe with AlertPay however: our chargeback prevention does not
include claims of fraud a client makes with regards to their bank or credit
card company. If a client claims to their bank or credit card company that
funds added to their AlertPay account were done so without their
authorization, we have no choice but to reverse the transaction from the
merhcant whom received these funds. This claim is quite serious. AlertPay
will investigate all these claims as filing a false claim with ones bank or
credit card company is a serious offence.
The member whom has obtained funds address fradulently is: Vytautas Mockus
Email: [email protected] The matter should be resolved by tomorrow.
Regards,
AlertPay CustomerSupport
Quote:
Originally Posted by MAIL #2:Hello Predrag,
Thank you for writing in to AlertPay Customer Support with your concerns. My name is Jay and I will be happy to assist you further.
This member did not add funds by credit card, but by bank transfer. Unfortunately we would very much like to contact the clients bank to verify their details, however due to the Patriot act in the US, we cannot verify banking details. We do have a very secure way of verifing bank accounts, however, because of the banking system and electronic debits banks take all claims of an unauthorized deposit swiftly.
We can assure you that we are presenty investigating this client, if this chargeback has been falsely initiated we will pursue legal action against them for bank fraud, as a false chargeback is a serious offence.
We have not issued the chargeback against your AlertPay account as yet, as we are trying to determine whether we can dispute this chargeback with the clients bank right now, if we are successful this means the funds will remain in your AlertPay account. We are trying ensuring all cases of fraud and claims of chargeback are handled accordingly.
Regards,
AlertPay CustomerSupport
Quote:
Originally Posted by MAIL #3:Hello Predrag,
Thank you for writing in to AlertPay Customer Support with your concerns.
My name is Jay and I will be happy to assist you further.
We have no choice but to reverse payments received from Vytautas Mockus
email [email protected] for $389.00 USD and the amount of $750.00 USD received
to your account 8/3/2006 at 12:49:50 AM. We have not been successful in
disputing the chargebacks.
We sincerely apologize for the inconvenience this has caused. The case has
been forwarded to our security center for review. Your account has now been
unlocked.
Regards,
AlertPay CustomerSupport
Screenshot #2 (my account now)
http://img421.imageshack.us/img421/6...ertpay2xd7.jpg
