Chewy customer service is top tier!
Chewy customer service is top tier!
When FedEx continually messed up delivery of my order, Chewy was SO prompt and courteous in working to make sure I received my order no matter what. No questions asked, they immediately issued re-order and apologized for any inconvenience despite the error not being on their behalf. Phone calls to customer service were answered quickly by a polite representative, never an automated response or answering service. Each representative I spoke with asked about my pet and were so friendly. It's not often you leave a customer service experience satisified, but better yet - happier than before you called! So, thank you Chewy for your outstanding customer service and dedication to our pets.