Lost my Picpay PIN ... How to retrieve it?

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22-06-2005, 12:50 PM
juju

Lost my Picpay PIN ... How to retrieve it?

Hi all,
I lost my PP login PIN, and the support ticket system is not available @ the PP site. How can I retrieve the pin? The email support is also not available. Please help!

Thanks in advance.
22-06-2005, 01:55 PM
Shell

Call them!
You find the tlf.numbers under PP.com--- contact us, on the log-inn page...........
23-06-2005, 07:23 AM
audia3

The easiest and cheaper than phone is to email to [email protected] and put "request new pin" at subject, put picpay username in the email text.

You should receive the new pin in the same day, sometimes in less than an hour.

Good luck!
23-06-2005, 07:25 AM
thinksnow

have you tried [email protected] & explained your situation to them :?:
23-06-2005, 07:27 AM
thinksnow

hello audia3
looks like I was typing as you were posting :lol:
(slow typing skills :lol: :lol: :wink: )
23-06-2005, 07:30 AM
audia3

Aha thinksnow, you missed me by 2 minutes....

Anyway we are in the same boat and thinking the same thing at the same time...
23-06-2005, 02:08 PM
juju

Quote:

Originally Posted by thinksnow

have you tried [email protected] & explained your situation to them :?:

I called the support staff, and got the new PIN. :D

But the new problem is.. My PxPx account is not accessible. Today I've accessed my account with four zeros as PIN (my first login at the newly designed site), clicked the submit button, at the same time my internet connection was lost.

After getting connected, I've tried several times with 4 zeros as PIN and my user id/ password to access the site.

oooops... the system all the day throws an error "Username/Password not found". I do not know what went wrong. I'm using the correct userid/password. I think the error entity is the PIN number. Instead of reporting the PIN number error, the system reports the error as "Username/Password not found". Now I'm totally confused. Is my account hacked? Password altered? User Name Deleted?

I called the support staff and explained the things. She gave me a new PIN number to get the access. But still I'm having the same problem: "Username/Password not found".

What should I do next?
23-06-2005, 10:23 PM
wontletgo

I am having the same problem. I will e-mail support.

:?
23-06-2005, 10:49 PM
Shell

To juju and wontletgo. Could this be the answer to your question do you think?

Quote:

Originally Posted by Necromancer

Quote:

Originally Posted by morfie

when i log in i get this error:

Quote:

Username, password, or pin code can not be blanked.

anybody know what that means?? I fill in all three fields but still..

morfie

I called support and asked them. The reply of the nice gal on the other end was that IT is still implementing some batches of member data's.

So, some are in and can log in, some arent yet, so the database of the new site cant find them yet, ergo username password not found.

She said sorry, and to try it again in a day or two. :D

thats all i got. lol

greets

necromancer 8)
26-06-2005, 02:04 PM
juju

I'm still having the problem. No replies yet from the support staff. :(
26-06-2005, 05:39 PM
colinone

me toooo :cry:
27-06-2005, 04:42 PM
sailingdom

Click on 'reset pin' under the dropdown menu 'Member Area'
28-06-2005, 01:28 AM
juju

Quote:

Originally Posted by sailingdom

Click on 'reset pin' under the dropdown menu 'Member Area'

Reset pin option and the reset password option are not working. Prompts me to enter my secret question's answer. Really I do not have that one for my a/c. :(

Yesterday I've tried several times to contact the support, but the contact numbers were busy throughout the day. :(
28-06-2005, 11:40 AM
Shell

Quote:

Originally Posted by juju

Quote:

Originally Posted by sailingdom

Click on 'reset pin' under the dropdown menu 'Member Area'

Reset pin option and the reset password option are not working. Prompts me to enter my secret question's answer. Really I do not have that one for my a/c. :(

Yesterday I've tried several times to contact the support, but the contact numbers were busy throughout the day. :(

The first time you logged in after the site changed, you were asked to choose a secret question and choose an answer to that question. Right?
29-06-2005, 02:50 AM
juju

Hi Shell,
Yesterday I Got my new pin/pass from the support staff. :D

During the first login, I was asked to choose a secret question and answer. This ques/answer can be used to change the pin/password in the future. Good work. :D
29-06-2005, 09:45 AM
YogiBrood

Hi Juju, I recalled reading earlier that your connection was disconnected during one of your logins.

I also agree, when Support informed me about server connections.... that is the most common cause with login losses despite the micro secs involved, a split second "limbo" line is all it takes and the server at the other end just fails to identify your attempt among the thousands checking in at the very same moment. Frustrating it sure is! :roll: :wink:

YB.