Thread: (copied from other trader, with CM Trading CopyKat function on CM Trading Web Trader)

I have trades USDZAR closed at 18.29+ on 11th January 2016. However that day USDZAR has never reached 18+ on my platform. I reported my case to CM Trading and on 14st January I got reply from support: "We have checked your inquiry and it seems that all those trades were copied from a trader who is not trading with us. Therefore we have no control of his actions and we cannot check his trades. Please also note that he is might using different quotes leading to a different outcome. At the moment his trades were closed, your positions were closed as well. As a gesture of goodwill, we decided to offer you a $300 bonus (all bonus terms and conditions apply). Kindly let us know if you agree with this solution so we can proceed and credit the bonus into your account." They got issue with their system, and I think copytrade shouldn't be leading to a different price my broker has ever offered on my platform. They tried to cover the mistake by giving bonus.

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