Thread: Good platform, Bad terms

The folks at Oanda have a very appealing platform. They support all operating systems (including Linux) and their mobile and tablet apps are really nice.
However when it comes to hearing the voice of the customer - they suck.
Yesterday I gave them a friendly advice, telling them that they should support ACH withdrawals as these are at no cost and give the customer the convenience of withdrawing from the account for some consistent income generation. Currently they support wire transfers only at $20 each and then the bank may charge its "incoming wire fee" and that doesn't make it very attractive for us which is a shame. I told them that this was the only reason why I decided to pull my initial deposit I made via my debit card (and you can do that for free only up to the amount of deposit, not beyond that).
In response to my constructive feedback - instead of saying "thank you for your input, we're doing something about it" or "unfortunately we are not able to provide this at this time", you know what they did? They locked my account so I can't login again and never responded.
I find this behavior very snarky and unprofessional. I was super friendly to them but they apparently think that they are on top of the world in the US market.
I want you to know Oanda folks? This attitude will start costing you in losing customers.

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