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  1. #1
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    Default Default New house, cool controller - already in use

    Hello!
    recenrly purchased a house with a Gen2 Rachio controller. I was super excited when I saw it, because I had almost bought one at my last home but ultimately didn’t because my basic one still worked fine. HOWEVER, on setup I get my address in just fine, plug in my serial number, and it says already in use. I get it, previous owner didn’t disconnect and remove it from their account… but I really need to water this yard before it all dies. I’ve sent a ticket through the app on 6/1, an email this evening, and I am now here because it seems that support checks here, unlike their email, or phone (which I spent 40 minutes listening to the elevator music before I just hung up). So, here’s hoping that someone gets back to me before I have to go buy a new controller. Picture of serial number attached.

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  3. #2
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    Default

    If you follow these steps our CS team can automatically transfer the controller to your account.

  4. #3
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    We are glad to know that you managed to fix this problem. If you have such a problem in the future, contact the Rachio service center immediately. Specialists will reset the settings installed on the device, and you will be able to add your account. I ran into such a problem when I moved into my new house, which I took on a mortgage after consulting Mortgage Advice Hull. However, the previous owner explained what was going on and helped me set everything up. I hope that now you won't have any problems with watering. Congratulations on buying a house!

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