Cleaning Services - Top Tips to Follow to Keep Your Clients

Cleaning services are a dime a dozen in the market right now and customers are finding it easier to change cleaning service crews for another because they have that option. Clients have become more demanding and because of the impossible promises that some cleaning business advertisements make, your cleaning business may not be a victim of pure service competition but a battle of who can get the most customers through underhanded means. The high turn over rate for outsourced cleaning services may seem discouraging but you can still keep your business in fighting form by following the traditional way of cleaning mixed with an aggressive campaign.

The easiest ways to keep your clients are listed below:

1. Keep your customers happy – First and foremost, a good relationship with your client is a must to keep them in your fold. People are very emotional in nature and when you have rubbed them in the right spot, they will consider you a friend and an indispensible business associate. Do everything you can short of being an obvious sycophant.

2. Create a feedback system – You clients will surely appreciate a professional and courteous help desk and a person who will listen to grievances and respond to these grievances quickly. If you are running your business on your own without other employees, a good tactic would be to have a feedback sheet where the customer can list down possible complaints or praises to the service you have rendered. Additionally, you can create a separate electronic mail address and voice mailing system dedicated solely to your cleaning service where your clients could easily forward anything that they have in mind. If you were a customer, you would surely appreciate a businessman who knows that customer satisfaction should be a priority.

3. Keep your cleaning satisfactory if not excellent – Admittedly, there will be days that you miss some spots or are too tired to be able to take care of all the details. But you will have to keep these days at a minimum or else you will run the risk of the client thinking that you are beginning to let go of the quality of your work.

4. Give yourself ample time to rest – do not spread yourself too thin by getting more clients than you can effectively handle. It will be hard for you to turn down a client, that is true, but if you do not and you start getting too tired because of your busy schedule, it will be hard for you to keep your cleaning skills at maximum level.

5. Keep abreast of new and better ways to clean – the internet is your friend and researches on new and improved ways to clean or better cleaning agents are easier to find if you just look for them.

The key to maintaining a long lasting business relationship with your client is always being in top form for the work you turn in. It is not hard to build a solid cleaning business if you know how to treat your clients well. Additionally, you will also need to take care of yourself.

for more: How to start a cleaning service