Impressing Clients And Winning Over To Your Side Of Business

If you have just started out on the cleaning service business, you are probably wanting to find ways on how to impress you clients and making them into your regular customers. There are plenty of ways to accomplish this and this article aims to give you a few more tips on how to make customers call you up again for a regular cleaning gig.

1. Always be courteous and professional. Courtesy and professionalism are two of the most important characteristics of a person that you want to deal with constantly. Always put a smile when answering the phone even if your clients can’t see you. A smile can be heard in your voice as you talk them and this will encourage the caller to hire you for their cleaning jobs. You should also be an expert at organizing your schedules so you will not show up late for your cleaning jobs. Moreover, you need to have a cleaning plan before going to your clients’ place so you’d be able to do the job efficiently. Clients are often turned off when you show up without some of the things you need to do your job.

2. Be interactive when making a cleaning plan. When customers call up to hire you for a cleaning job, make a short visit to their house and inspect the premises befo*****d. This way, you’ll be able to talk to them personally and tell him or her about the things that you will do and how long it will take to complete the tasks. Coordinate with homeowners on what time would be convenient for your cleaning job. And you should also inform the owner if you will be the one cleaning or if you will have some other person to do the service. Ask and welcome suggestions from the owners and do not keep on talking without listening to what they say. Keep in mind that it is their home and they should have the last say on how things should be done inside their premises.

3. Respect privacy. When cleaning houses, always keep in mind that it is someone else’s private space and you need to respect their belongings. Home owners may also have rules on which parts of the house should not be entered or touched. And remember that anything that you see or hear inside their house is not yours to share to anyone else. Never talk about the house, its contents, and the people living in it with anyone, even to your closest friends or family.

4. Pay attention to small details. Coins picked up can be easily forgotten, so check your pockets for small things that you may have found in corners or under the carpet before leaving the premises. These things may not even matter to most people, but if you follow this action, you will find your clients commending your trustworthiness. They will easily refer you to other people.

5. And finally, while you are cleaning and the clients are present in their homes, smile and encourage small talk. But be sure that it will not affect your cleaning schedule. If you need to move over another part of the house while the client is still engaging you in a conversation, politely excuse yourself and move in to the next area.

For more info: How to start a cleaning service