Maid Services - What Do Your Clients Expect

Having a maid service is not as tough as all the other businesses. However, it could get more complicated as things get better. When you start, you usually clean houses yourself, meaning you alone control your schedule, the services you offer, and which clients you can service.

When your cleaning service gets bigger, you may not believe it, but sometimes it’s harder to book clients because they have more queries. When you cleaned alone, you only vouched for yourself and not for any other employee. This changes once you get a team together. We all should understand that for homeowners, it is riskier when there are more unfamiliar people puttering about in their houses.

Nonetheless, these questions should be expected because it is part of your business’s growth.

Here are some of the questions that you may get from you clients:

1. What is your guarantee?
In this business, you will need to give a guarantee to your client, whether you d the cleaning yourself or your crew does. You can choose to give a money back guarantee for an unsatisfactory service. But typically cleaning services’ guarantee would be to send the crew back to fix the problem, as long as the call is received within a day.

2. How long have you been in business for?
For your steady clients, this would not be a problem since they already know about your business’ history. For new clients, honesty would be best, you can tell them you just started a few months back, are starting to expand , and would appreciate if they let you do the cleaning for them. Offer an introductory rate to get them to give in.

3. Can you give references?
Ask a few of your main clients if it would be all right with them to act as references for your business. If they are satisfied with the services you have rendered, there should be no problem. In fact, since maid services are usually referrals, this question would be more or less, rare.

4. Do you have insurance?
Not all cleaning services have liability insurance but it would be best if you get insurance for you and your employees. Your clients would really be impressed by this and would automatically deduce that you are a responsible business owner, thus worth trusting.

5. Are your employees bonded?
Another important type of insurance for you is to bond your employees. This would protect you in case one of your employees is accused of theft or proven to have stolen from one of your client’s houses.

6. Are you and all of your crew trustworthy?
You would need to have your employees checked for any criminal activities in the past, or any history of psychological illness, or is in any form of medication that may affect their work. For you to honestly answer this question with a resounding “yes!” you will need to accomplish these investigations.

7. Are your maids well trained and not just people you picked off the street?
Your clients would need to be assured that you hire people and train them to be good at their work.

For more info: Start A Maid Cleaning Service