Thread: New house, cool controller - already in use

Hello!
I’ve recenrly purchased a house with a Gen2 Rachio controller. I was super excited when I saw it, because I had almost bought one at my last home but ultimately didn’t because my basic one still worked fine. HOWEVER, on setup I get my address in just fine, plug in my serial number, and it says already in use. I get it, previous owner didn’t disconnect and remove it from their account… but I really need to water this yard before it all dies. I’ve sent a ticket through the app on 6/1, an email this evening, and I am now here because it seems that support checks here, unlike their email, or phone (which I spent 40 minutes listening to the elevator music before I just hung up). So, here’s hoping that someone gets back to me before I have to go buy a new controller. Picture of serial number attached.

If you follow these steps our CS team can automatically transfer the controller to your account.

We are glad to know that you managed to fix this problem. If you have such a problem in the future, contact the Rachio service center immediately. Specialists will reset the settings installed on the device, and you will be able to add your account.