An open letter to Access Bank (confidential)

Why Can’t Access Bank Enable Automated Cash Reversals for Failed Transactions?

Sir or Madam:

I’m a customer at Access Bank. My account details are:

Account: 070*******
Name: ***********

I also have an account at GTBank, and I notice that whenever an Instant cash transfer fails when using a GTBank online platform, the money and the deducted commission would be reversed automatically, whether the failure is from GTBank or the recipient’s bank.

But in case of Access Bank, when there is such failure. Nothing would be done until Access Bank customers support agents online are contacted, many of whom are liars and unhelpful, promising to help, when in fact, they do nothing.

This matter can drag on for days before it is manually reversed by your relevant staff, while business lose customers. This frustrating and causes a dent in Access Bank’s image.

Please I want you to look into this issue and ask your programmers to enable automated cash reversals on your Primus Lite and mobile app platform, especially when it is clear that the transaction has failed.

Please help me channel this request in the right direction.


Perfect Money/Payeer/Epay/Neteller: www.ituglobalfx.com.ng