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About Juvio


Founded in 2002, JUVIO was created to revolutionize an industry plagued by poor computer technical support. We refused to accept the inferior standard of other companies. We determined that our consumers would always receive expert and prompt computer assistance.

Today, JUVIO’s skilled technicians offer our premium computer Technical Support service 24 hours a day, 7 days a week, bringing peace of mind to grateful computer users around the globe.

Our absolute determination to provide customers with solutions to their computer technical issues gave birth to our corporate mantra, ‘Solutions for Life’. Our commitment to this theme led to the development of new products and new divisions, each uniquely designed to enhance various facets of everyday life.

These superior products include our highly acclaimed computer Education Training System tutorial CDs, our Juvé line of incredible personal care products, and our Rejuvionate line of superior nutritional care products. Complementing the Rejuvionate line is our Natura Select line of life-enhancing nutritional supplements. All nutritional products are created in GMP-certified while our Juvé products are crafted in CTFA-approved and inspected manufacturing facilities. All such products are manufactured and inspected in accordance with strict FDA overview.

To grace the outer body, our beautiful Peach Collection jewelry division offers elegance and a timeless treasure that can be worn by day, as well as for formal occasions or those very special evenings.

1. What is Juvio?
Juvio is a computer training and support company, offering both technical assistance to
computer users who encounter virtually any problem imaginable, and computer
educational training CDs (ETS™) for the computer novice to the computer expert.
Recently featured in The Wall Street Journal, our Microsoft-Certified technicians can
help with all of your computer hardware and software needs (Mac included). Our
training CDs will help to prepare you to get that better grade in school, become more
valuable to your company or just increase your overall satisfaction.
2. What operating systems do you support?
We currently support all major operating systems for PC, Mac, and Linux. For a
complete list of supported services please visit the supported services section.
3. What don't you support?
We do not currently support commercial applications. We support only individuals, not
businesses or organizations. We are in the process of making available a support package
for medium size businesses, and will make it available as soon as possible. We will
support an individual with their personal questions on a work computer, or an individual
with a home office.
4. Where are you located?
All of our staff works on-site at our San Diego office:
8910 University Center Lane, Suite 100
San Diego, CA 92122
5. How do you differ from the support that came with my product?
Juvio is what tech support was always supposed to be. We offer a higher quality of
support that covers all of the software and peripherals running on your computer at one
time. Traditional tech support covers just one item for a limited amount of time, and often
enough, you’ll wait on hold for great lengths of time just to be rushed off the phone by
someone claiming that the responsibility to fix your problem rests with whoever built
your software or hardware. We don’t just cover a computer or a software program, we
support the most important component of your system…you, the user!
6. What languages do you support?
The list is always growing, as demand increases in certain countries. For a complete list,
please visit the supported languages section.
7. Do you have the ability to take over my computer and fix the problem for me?
We do have this ability. This is a process known as remote hosting. When both the
technician and the customer feel that this is the best method for handling the problem, the
customer can grant us one-time permission to come into their computer and fix the
problem.
8. Will you come to my location and fix my computer?
We currently offer a very comprehensive tech support service that is completely off-site.
If your problem is one of a small minority of problems that requires on-site assistance or
physical replacement of parts, our technicians can offer you advice on finding a provider.
At this time, we do not handle on-site repairs.
9. What type of education training do your CDs offer for
computers?
We are constantly offering new ETS CDs to our customers. Our
current listing includes using the Internet, as well as many
Microsoft™ related applications.
10. Are you currently hiring?
Yes, we are always hiring to keep up with the fast pace of demand. We are very selective
and all of our technicians work out of our headquarters in San Diego, CA. If you’re
interested in working in San Diego, please contact [email protected] for details.
11. Can I cancel at any time? Is there a cancellation charge?
You may cancel your service subscription at any time. There is no cancellation charge.
12. Can I pay by check or money order?
Juvio accepts checks and money order.
13. Do you offer a Family Plan for technical support?
Yes we have recently introduced a Juvio Family Plan that supports up to 4 accounts and 8
computers.
14. Do you have corporate plans for technical support?
Not at this time. However, we are working on bringing new features to our services and
will notify all members once we have additional services available.
15. How long is my service contract, and is their any termination fee?
All of our memberships are on a month-to-month basis for the technical support service.
There is not a start-up fee nor is there any termination fee.
16. How can I cancel my account?
You may cancel your account by contacting Associate Support at [email protected]


For more information, visit
Juvio - Solutions for Life
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