Unable to withdraw justforex

I deposited 2 times using the same malaysian bank account thru PT Transfer (Local Malaysian Bank) but the payment number for these 2 transaction is different. Now i can only withdraw half of my money and the other half is stuck because the payment number is different than my bank account number (Should be the same). Contacted support and they said that I should only deposit using my card. What the hell? I used the same bank account for both deposit. how can the numbers be different? My money is now stuck and I am not happy with this.