Account number: 24111637

Traders beware with XM's misleading and fraudulent negative balance protection gimmick and bonus. They will secretly deduct the credit from your account. I noticed it when they glaringly did it when the market was adverse in my GBP pairs.

The rep Marielle told me that this is because of the negative balance of my previous lost. I cited her the terms and conditions that I could not lose more than my invested capital but she said that previous losses will be deducted from present balance. I asked her where is that in the terms and conditions but she could not provide. Instead, she mutters generic answers that is nowhere in the terms of conditions.

Traders, beware. XM misrepresents. The only reason why I endure their very high spread is due to the bonus and negative balance protection. But they do not practice it. They may credit you 50% or 20%, but they will secretly remove it from your account little by little. I just noticed it today when the market is adverse against me.

As a broker, XM does not care about its traders. Taking out credits when it is needed the most is just callous.

Mar 6, 2019 - No Rating Two weeks and counting and my withdrawal is not yet in my bank.

Of all my chats with their representatives, they are just passing the buck to third parties. I'm just been given bulls and looks like this is the practice and they are used to this.

XM will promise you everything just to make deposits. But when you will withdrawal, you will be given headache. XM will just pass it to third party and will excuse themselves.

AVOID THIS broker. Black hole of your money.

Mar 5, 2019 - 1 Star Account number: 24111637

This broker is not transparent. It commit things that it cannot keep. It raises our expectations and then always fail to deliver.

Issue: Withdrawal.
I made a withdrawal with XM committing that it will be transferred within 2-5 days. I find it reasonable since it is the industry practice.

Its now March 5, 2019 and XM has not sent it yet. I already opened a case with my local bank for their remittance department to check. XM has not sent them anything yet XM is saying they have already sent it.

XM SHOULD AVOID RAISING EXPECTATIONS AND AVOID COMMITMENTS IT CANNOT KEEP. THIS BROKER IS PROBLEMATIC WHEN YOU WITHDRAW YOUR MONEY. WHEN YOU DEPOSIT, THEY WILL MAKE ALL THE PROMISES. BUT WHEN YOU PROFIT AND START WITHDRAWING YOUR MONEY. THEY WILL GIVE YOU HARD TIME.

AVOID OR DON'T PRIORITIZE.

I HAVE NOT RECEIVED MY MONEY YET. I WILL WRITE AGAIN FOR UPDATE.

Reply by Chris Zacharia submitted Apr 8, 2019 Dear ericklhenares,



I hope that you have already received your funds but if you have not, I kindly ask you to contact our Back Office Department and your Personal Account Manager. I would like to assure you that they will be able to help you locate yours funds and have this issue to be resolved.