Thread: PIPS Support ticket system problems: info?

*** Updated ***
This topic is meant in addition to John Christopherson's similar thread about the ongoing support ticket system problems.

Does anyone know (or can somebody who calls the helpdesk for some reason ask them) and report here
1. if P*P* support is aware of this problem;
2. if any entered tickets are processed... As I have my doubts: when the database is corrupt, I guess it's a mission impossible to seperate the good from the bad ones;
3. what their advise is... E.g. 'don't use it anymore untill further notice';
4. if they are working on a solution and if so, do they have a time frame?

Thanks a lot!!

ps Please add only real answers and additional info. Do you want to share your own testimonials, please add them to John Christopherson's original thread mentioned above.
Further, in the meanwhile... as said elsewhere & confirmed below...

Originally Posted by YogiBrood

(...) the best way you can overcome your despair on the accounts is give the PIPS support a call and they can correct it straightaway... I hope you have all the account identity numbers at hand rather than spelling out every account etc... helps move faster and for them too in shortening time on the telephone, it's much more efficient to go with the numbers instead, esp. if you have plenty of accounts to deal with. Here are the numbers:

PIPS Support 1- +6068500876
PIPS Support 2- +6068500473
PIPS Support 3- +6068500462
(..)

ps If the answer turns out to be bad news, please don't start complaining (this won't solve the situation) but be glad you're warned not to use a system that will only make you loose time & build up frustration. Let's keep this as informative & positive as possible. Thanks!

Same problem.. someone elses info was in my ticket query..
I reported it within that ticket.. I could also see about 10 other peoples tickets.. NOT GOOD>> hope they fix this..

Forget the tickets, just call them up. It is easier, faster and terrific!

Originally Posted by jetpilot

they have a problem with their script. it's been going on for weeks now. (...)

Source: http://www.rolclub.com/viewtopic.php?p=3422#3422