I had the same problem: opened two tickets. At my next login, both showed the content of another user's ticket. Only the title matched the original.
Several threads report similar problems, e.g. here and here.

The only thing that lacks imho is *communication* about the issue, but also here they might have their reasons: as members, we see so little of the whole picture that we shouldn't judge too quickly. (But we can always ask - and if you do please add your findings here).