FBS stole my money two times in a day

One of them They opened my pending buy stop was on 1194 they opened it on 1194.35 with reason (gap up) and this price wasn't happen on 28/9/2018

Second one they opened my buy stop to it was placed on 1192 they opened it at 1192.3 and this price never happened in 28/9 at 19:50