I’ve been a member of this program for a few weeks, and I also got the info in this forum, and so far I’m having a great deal. Of course they do have their full contact details on it: London address, email, phone. The site also has a chat room which I frequently visit and I always had a chance to chat with the admin and ask questions since I’m also new to the program. Also the support is always available from 8am to 5pm CET by phone, and by email. Everything is running good so far on my part. Why don’t you just give it a try, I just did and I think it’s worth it.